Cancellation window
The applicable order duration is displayed on screen. Cancellation becomes available after the first minute of allocation when no SMS code has been delivered. An order with a delivered or successfully used code is not eligible for order-based cancellation, without limiting mandatory consumer rights.
Automatic balance refund
When a code does not arrive, an order expires or the service cannot be provided as required, the system checks the applicable rules. If eligible, the amount is returned automatically to the SMSKap balance.
Balance top-ups
Balance is for payment for SMSKap services and is not a cash account or deposit. Add only the amount you plan to use. Unused balance is not ordinarily returned to a payment instrument on request; eligible order refunds return to balance. Mandatory legal rights are preserved.
Support review
If an eligible automatic refund does not occur because of a system issue, open a support request with the order reference and a short description. Eligible amounts identified through review are added to the user balance no later than 12 hours after the request is received.
Cases outside order-based refund
These points do not remove rights that mandatory law gives for defective service or other protected circumstances.
- An SMS code has been delivered or the service has been fully performed.
- The number was allocated as ordered but the customer selected the wrong service or country.
- Use breaches law, platform rules or account-security obligations.
