Controller
Trendgit Global Solutions Ltd, incorporated in England and Wales (Company No. 17129807, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ), is responsible for the processing described in this notice. Contact [email protected] for privacy requests.
Information we process
- Identity and contact data, including name, email address and billing details provided to us.
- Account and order data, including selected service and country, activation status, balance, payment, refund and electronic acceptance records.
- Security and support data, including technical logs, session and device signals, and messages or attachments sent to support.
- Optional measurement and campaign data, only where the required legal basis or consent applies.
Purposes and legal bases
We process data to create and operate accounts, perform the service contract, process payments and refunds, provide support, protect accounts and systems, prevent fraud, meet legal obligations and establish or defend legal claims. The applicable basis may be contract, legal obligation, legitimate interests, consent or another basis permitted by law.
Sharing and international transfers
We do not sell personal data for advertising or share it with unrelated companies. Data may be shared, only as necessary, with hosting, database, email, payment, invoicing, security and support providers or competent authorities. Where a transfer outside the UK is necessary, appropriate UK GDPR transfer safeguards are applied.
Retention and security
Contract, order, payment, delivery and electronic-acceptance records are retained for at least three years; accounting records are generally retained for the period required by tax law. Other data is retained only for as long as needed for the stated purpose, a legal obligation, a live dispute or a security investigation. We apply access controls, logging, encryption and other proportionate safeguards.
Your rights
Subject to applicable law, you may ask about processing, request access, correction, deletion, restriction or objection, and exercise other available privacy rights. Send requests to [email protected]. We may ask for information needed to verify the request securely.
